Unfortunately, once payment has been received, cancellation of your order may not be possible as work on your item will more than likely have begun already. Your item is personalised to you only and so it cannot be resold to another person. However, please contact us to confirm this as, if work has not yet started, then we might still be able to help.
If you suddenly realise you have made an error on the text or you wish to alter wording then you might be able to change this by contacting us within 24 hours of payment. There is quite a bit of prep before the engraving stage, drying out prints etc, so it's always worth sending us a message.
Personalised products cannot be returned, unless faulty. If a fault occurs within 14 days of receipt then your item will be repaired at no cost to yourself. Please message Katherine@silver-magpie.com for a returns address.
Damage caused by misuse or general wear and tear can be returned and repaired for a small charge. We are also able to help with replacement chains and bracelets if required at a charge. Please message Katherine@silver-magpie.com to receive an invoice and returns address if required.
Please note, that in the case of fingerprint jewellery, older children's prints will be much stronger and clearer than those of young children which is why it is not recommended for children under 16 weeks of age.
Should a refund be agreed, then once your return is received and inspected, we will send you an email to notify you that we have received your returned item and to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. This may take several days to show up on your account, depending on your bank.
If you need to return an item for repair, please email email@example.com for a returns address. Upon inspection, if your item was found to be faulty, then your item will naturally be repaired free of charge and any postage costs to yourself will be refunded. Please use appropriate packaging and obtain a proof of postage. Items up to £20 in value will receive a £2 postage refund. For fingerprint jewellery, you might wish to use the Royal Mail 'Signed For' 1st Class small parcel service to assure your item arrives safely. Costs will be refunded up to the value of £4.55. Postage refunds will be applied to your original method of payment and may take several days to show up in your account.